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PawKnights Inc. – Accessibility Statement 

PawKnights Inc. is committed to ensuring that our website, mobile application, and digital services are accessible to all individuals, including people with disabilities, in accordance with the Accessible Canada Act (ACA), the Canadian Human Rights Act, and recognized best practices such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We believe accessibility supports our mission: to help bring lost pets home safely by empowering communities.

Our Commitment to Accessibility

PawKnights Inc. is dedicated to preventing and removing barriers to equal digital access. We aim to ensure our online content and services are:

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  • Perceivable

  • Operable

  • Understandable

  • Robust

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To support these principles, we incorporate:

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  • Accessible design and coding practices

  • Meaningful alternative text for images

  • Clear headings and labels

  • Adequate color contrast

  • Keyboard and screen-reader compatibility

  • Consistent navigation

  • Testing for accessibility during updates

  • Ongoing reviews to identify barriers

Compliance with Canadian Accessibility Requirements

We strive to meet national and provincial accessibility requirements, including:

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  • Accessible Canada Act (ACA)

  • Canadian Human Rights Act

  • AODA (Ontario), if applicable

  • Provincial accessibility guidelines across Canada

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This includes preventing discrimination, improving accessibility, and responding to user feedback.

Limitations & “Reasonable Effort” Disclaimer

While we are committed to accessibility, we cannot guarantee that:

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  • All website or mobile app content will be accessible in every environment

  • All accessibility issues will be identified or resolved immediately

  • Third-party integrations (e.g., maps, embeds, plugins, analytics, payment systems) will meet accessibility standards

  • Our services will function with every assistive technology, browser, or device configuration

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PawKnights Inc. makes reasonable efforts to prevent and correct accessibility barriers but disclaims all liability for:

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  • Accessibility issues caused by third-party providers

  • Service interruptions or outages

  • Compatibility limitations

  • User-side technology configurations

  • Delays in identifying or resolving accessibility issues

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Use of our website and app is at the user’s own discretion and risk.

Requesting Accessible Formats or Communication Supports

PawKnights Inc. will provide — or arrange to provide — information in accessible formats, in a manner that considers a user’s disability.

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Examples include:

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  • Large-print text

  • Simplified or plain-language formats

  • HTML alternatives

  • Accessible PDFs

  • Email or text-based alternatives

  • Verbal descriptions or guidance

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Accessible formats are provided on request and at no additional cost.

Feedback & Accessibility Support

We welcome feedback about accessibility and are committed to making improvements.

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To report a barrier or request an accessible format:

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Email: support@pawknights.com

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Please include:

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  • The page, feature, or content involved

  • A description of the issue

  • Assistive technology used (optional)

  • Your preferred method of communication

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We will respond promptly and work to address the concern.

Ongoing Improvement

Accessibility is an ongoing process. PawKnights Inc. continuously reviews digital content, improves accessibility features, and updates our practices as technology evolves and standards change.

Date

Last Updated: November 22, 2025
This statement will be revised regularly to reflect updates in Canadian accessibility legislation and best practices.

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